Agentic ITSM: Understanding the 4 Levels of AI Maturity in IT Service Management
Agentic AI in IT service management (ITSM) is everywhere. Vendors, analysts, CIOs, and product teams are all talking about it. But here’s the problem: spend ten minutes reviewing the vendor landscape, and a critical question emerges. Are they all describing the same thing? They are not. And the gap between the weakest and strongest interpretations…
