We are currently establishing a greenfield Network Operations Centre (NOC) in Kuala Lumpur, Malaysia to provide critical support for our proprietary data centers and bespoke client network environments. This represents a unique opportunity to join an elite, high-performance operations team. You will be at the forefront of managing a large-scale, highly automated, and pioneering AI-driven infrastructure environment.
This role is ideally suited to an ambitious Network Operations Engineer looking to transition into a large-scale enterprise or hyperscale environment. You will gain invaluable exposure to state-of-the-art automation and sophisticated network operations, working within a culture of technical excellence and innovation.
Core Responsibilities:
- Serve as the primary point of contact for network incidents and operational issues, ensuring a swift and professional response.
- Monitor and support network infrastructure across routing and switching platforms for both Data Centers and client sites.
- Perform comprehensive Layer 1 to Layer 3 fault isolation and advanced troubleshooting.
- Manage and resolve incidents in strict accordance with defined Service Level Agreements (SLAs).
- Escalate and collaborate effectively with cross-functional teams and external vendors to ensure the timely restoration of services.
- Maintain meticulous and accurate documentation of all incidents, resolutions, and network modifications.
- Adhere to established operational procedures while actively contributing to continuous process improvements.
- Support network Moves, Adds, and Changes (MAC) within both Data Centre and customer network environments.
- Contribute to monitoring optimization, reporting, and the development of new automation initiatives.
- Undertake on-site installations and field-based tasks as and when required.
Essential Skills and Experience:
- A robust understanding of networking fundamentals, including IP addressing, VLANs, routing protocols, and switching principles.
- Hands-on experience with Cisco, Juniper, and other major routing and switching technologies.
- Proven experience operating within a professional Network Operations Centre (NOC) or an enterprise-grade, large-scale network environment.
- Practical experience utilizing industry-standard network monitoring tools and service desk ticketing platforms.
- The ability to accurately diagnose and isolate complex network faults across both physical and logical layers.
- Exceptional communication skills, with a high level of accuracy and diligence in technical documentation and reporting.
Preferred Qualifications:
- Candidates holding a CCNA or equivalent industry-recognized network certifications are preferred.
- Prior experience within a Telecommunications, Service Provider, or large-scale Enterprise environment.
- Exposure to Network Automation, Scripting, or the optimization of monitoring systems.
- Candidates with less experience will be considered for the Associate Engineer position, offering a structured path for professional development.
Looking for Passionate NOC Engineers – Apply Now!