We at GOIP Group are committed to providing you with the best possible IT support experience. As part of this commitment, we’re excited to announce the launch of our brand new Helpdesk platform powered by ITSM (IT Service Management) in mid-December!
Why the Upgrade?
This new platform is designed to streamline your support experience and provide you with faster resolutions to your IT needs. It will offer several benefits, including:
Simplified Ticketing: Submit and track your IT requests with ease.
Knowledge Base Access: Find solutions to common issues quickly with our self-service knowledge base.
Improved Communication: Stay informed about the progress of your requests with real-time updates.
Taking Care of Business First
However, we understand any transition can raise concerns. As your satisfaction is our top priority, we want to get you set up and comfortable before the official launch.
Proactive Preparation – Get Early Access!
To ensure a smooth transition, we’d like to offer you the opportunity to create your account and familiarize yourself with the platform before it goes live. This will allow you to:
Create Support Tickets: Be ready to submit tickets as soon as the platform launches.
Explore the Knowledge Base: Start learning about common IT issues and their solutions.
Required Information:
GOIP CRM# (Please provide either your Z- or G- number) (e.g., Z-202404288888 or G-888888888-8888)
(If your company have multiple CRM# with us just fill up one we will create 1 account include all CRM#)
Let us know if you need multiple account
Company Name
Technical Contact Name
Technical Contact Email
Technical Contact Phone Number
Need Assistance?
If you have any questions or require assistance during this process, please don’t hesitate to contact us at:
soc@ncdefence.com
csm@goipgroup.com
Thank you for your continued partnership. We look forward to providing you with an exceptional support experience through our new Helpdesk platform!
This new platform is designed to streamline your support experience and provide you with faster resolutions to your IT needs. It will offer several benefits, including:
Simplified Ticketing: Submit and track your IT requests with ease.
Knowledge Base Access: Find solutions to common issues quickly with our self-service knowledge base.
Improved Communication: Stay informed about the progress of your requests with real-time updates.
Taking Care of Business First
However, we understand any transition can raise concerns. As your satisfaction is our top priority, we want to get you set up and comfortable before the official launch.
Proactive Preparation – Get Early Access!
To ensure a smooth transition, we’d like to offer you the opportunity to create your account and familiarize yourself with the platform before it goes live. This will allow you to:
Create Support Tickets: Be ready to submit tickets as soon as the platform launches.
Explore the Knowledge Base: Start learning about common IT issues and their solutions.
Required Information:
GOIP CRM# (Please provide either your Z- or G- number) (e.g., Z-202404288888 or G-888888888-8888)
(If your company have multiple CRM# with us just fill up one we will create 1 account include all CRM#)
Let us know if you need multiple account
Company Name
Technical Contact Name
Technical Contact Email
Technical Contact Phone Number
Need Assistance?
If you have any questions or require assistance during this process, please don’t hesitate to contact us at:
soc@ncdefence.com
csm@goipgroup.com
Thank you for your continued partnership. We look forward to providing you with an exceptional support experience through our new Helpdesk platform!